Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Zenor AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multimodal AI assistant for Shopify stores.

2. Information We Collect

2.1 Store Information

When you install our app, we collect:

  • Store domain and basic store information
  • Product catalog data to enable product recommendations
  • Order data (for customer service inquiries)
  • Customer data necessary for AI assistance (names, order history)

2.2 Conversation Data

Our AI assistant processes:

  • Voice conversations and text messages
  • Images and video captured via camera (for visual product discovery)
  • Customer gestures and visual inputs
  • Session data and interaction patterns

2.3 Technical Data

  • IP addresses and device information
  • Browser type and operating system
  • Usage analytics and performance metrics

3. How We Use Your Information

  • AI Processing: To power our multimodal AI assistant using Google's Gemini AI
  • Product Recommendations: To provide personalized shopping experiences
  • Customer Support: To answer questions about orders, shipping, and products
  • Service Improvement: To enhance our AI capabilities and user experience
  • Analytics: To understand usage patterns and optimize performance

4. AI Data Processing

We use Google's Gemini AI to process multimodal inputs (voice, text, images). Your data is:

  • Processed securely through Google's enterprise APIs
  • Not used to train Google's models (enterprise tier protection)
  • Encrypted in transit and at rest
  • Automatically deleted after conversation completion

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only:

  • With Google Cloud: For AI processing (under strict enterprise agreements)
  • With Shopify: As required for app functionality
  • For Legal Compliance: When required by law or to protect our rights
  • With Your Consent: For any other purposes with your explicit approval

6. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for all data transmission
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication protocols
  • Regular security monitoring and threat detection

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing of your personal data
  • Withdrawal: Withdraw consent at any time

8. Data Retention

We retain data only as long as necessary:

  • Conversation Data: Deleted immediately after processing
  • Analytics Data: Aggregated and anonymized, retained for 12 months
  • Account Data: Retained while you use our service
  • Legal Requirements: As required by applicable law

9. International Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service.

12. Contact Us

For privacy-related questions or requests, contact us at:

  • Email: privacy@zenor.ai

This policy complies with GDPR, CCPA, and other applicable privacy laws. For region-specific rights and procedures, please contact us directly.