Terms of Service

Effective Date: January 1, 2025

1. Acceptance of Terms

By installing, accessing, or using Zenor AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our Service.

2. Description of Service

Zenor AI is a multimodal AI assistant designed for Shopify stores that enables customers to:

  • Interact using voice, text, images, and gestures
  • Receive personalized product recommendations
  • Get customer support through AI-powered conversations
  • Complete purchases with AI assistance

3. Eligibility

You must:

  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have a valid Shopify store
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations

4. Account and Subscription

4.1 Account Creation

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.2 Subscription Plans

  • Free Plan: 50 conversations per month at no cost
  • Paid Plans: Monthly subscriptions with conversation limits
  • Billing: Automatic monthly billing for paid plans
  • Overages: Additional conversations charged at $0.02 each

4.3 Free Trial

Paid plans include a 14-day free trial. You may cancel anytime during the trial without charge.

5. Acceptable Use

You agree NOT to use our Service to:

  • Violate any laws, regulations, or third-party rights
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to reverse engineer or compromise our Service
  • Use the Service for competitive analysis or to build competing products
  • Generate excessive API calls or abuse our infrastructure
  • Share or resell access to the Service

6. Data and Privacy

Our data practices are governed by our Privacy Policy. Key points:

  • We process data necessary to provide the Service
  • Conversation data is deleted after processing
  • We use enterprise-grade AI APIs with data protection guarantees
  • You retain ownership of your store and customer data

7. Intellectual Property

7.1 Our Rights

Zenor AI, our technology, algorithms, and Service features are our intellectual property.

7.2 Your Rights

You retain ownership of your store data, product information, and customer data.

7.3 License Grant

You grant us a limited license to use your data solely to provide the Service as described in our Privacy Policy.

8. Payment Terms

8.1 Billing

  • Subscriptions are billed monthly in advance
  • Overage charges are billed monthly in arrears
  • All fees are non-refundable except as required by law
  • Prices may change with 30 days' notice

8.2 Cancellation

You may cancel your subscription anytime. Cancellation takes effect at the end of the current billing period.

8.3 Suspension

We may suspend your account for non-payment or violation of these Terms.

9. Service Availability

We strive for high availability but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM:

  • Warranties of merchantability, fitness for purpose, and non-infringement
  • Accuracy or reliability of AI-generated recommendations
  • Uninterrupted or error-free operation
  • Results achieved using the Service

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability shall not exceed the amount paid in the 12 months prior to the claim
  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for loss of profits, data, or business opportunities

12. Indemnification

You agree to indemnify us against claims arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Termination

Either party may terminate these Terms:

  • By you: Cancel your subscription anytime
  • By us: For violation of Terms or other good cause with notice
  • Upon termination, your right to use the Service ceases immediately

14. Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

15. Dispute Resolution

Disputes will be resolved through binding arbitration in [Your Jurisdiction], except for claims of intellectual property infringement.

16. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use constitutes acceptance of modified Terms.

17. Contact Information

For questions about these Terms:

  • Email: legal@zenor.ai

These Terms constitute the entire agreement between you and Zenor AI regarding the Service.